Challenge
The objective of conducting the simulation was to perform an analysis of individual stages of organizing and investors’ visit, starting with the initiation of the first contacts, through the conduct of the actual meeting, and concluding with the contacts following the end of the visit.
Citybell Consulting auditors conducted an analysis of standards, they checked reaction time, knowledge, consultancy, quality of communication with a potential investor, the ability of identifying investor’s needs, the manner of offer presentation, and the ability to answer investors’ questions and dispel any of their doubts.
Realization and results
- Assessing which activities involving the organisation of investor visits ought to be continued in their present form and which ought to be adjusted and in what manner
- Optimisation and improvement of processes and procedures related to investor support
- Improving the quality and efficiency of support provided to Polish and foreign investors